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Terms & Conditions

The Managers and Staff of Strahan Beach Tourist Park want you to enjoy your stay. To ensure there are no surprises in relation to the booking or payment process, we have provided the below Terms and Conditions. Please read them carefully because the person who makes the reservation will be deemed to have accepted these terms and conditions on behalf of all persons staying under that reservation at our Tourist Park.

Booking a room

To book a room at the Park you must be at least 18 years of age.

Deposit

A deposit of one night is requested a the time the booking is made, full paymet is due 30 days prior to booking arrival date.

Cancellations & Refunds

  • Cancellations up to 30 days prior to arrival – a cancellation fee of $50 for cabins & $20 for sites will apply to all bookings.
  • Cancellations 14 to 30 days prior to arrival – a cancellation fee of 50% of total booking will apply to all bookings.
  • Cancellations within 14 days or less prior to arrival – a cancellation fee of 100% of the booking will apply to all bookings.
  • Refunds are unavailable for cancellations made within 14 days of arrival date or due to; early departures, no shows, change of mind, inclement weather, or where clients are asked to leave the park for breaching park rules.
  • Park Management reserves the right to cancel or amend any bookings
  • Pricing is subject to change.
  • Guest credit/debit card details are required to secure all bookings.
  • Visa & Mastercard credit card surcharge of 1.5% applies to this payment option.
  • Refunds will be processed to the original payment method made to the booking.

Credit

Customers may hold credit on their client account for up to 12 months.

Discounts

Only one promotional offer can be redeemed on any booking. Promotional codes or vouchers must be redeemed at time of booking. Discounts will not be applied or refunded after a booking has been confirmed.

Please note that when you pay by credit card the charge will appear as “Strahan Beach Park” on your credit card statement.

Cleaning fees 

We expect our guests to leave the cabin in a tidy and orderly condition. This includes washing and putting away any used dishes, and ensuring there is no clutter. If the cabin is found excessively dirty, such as with a large number of unwashed dishes or significant mess requiring extra cleaning time, a $50 cleaning fee may be applied.

Rubbish

All rubbish must be placed in appropriate bins provided throughout the park prior to departure.

Check In and Check Out

Powered and Unpowered sites may check in from 12pm as long as the sites are available. Cabin check in from 2pm. All Checkouts are 10am on the day of your departure. Late checkouts may be organised with an additional fee.

Safety

The safety of our guests is our number one priority. Please limit the speed of your vehicles to 5km/h (walking pace).

Please keep your area tidy and use the facilities provided for drying clothes, rubbish disposal and discharge of sullage water. Please do not tie ropes or secure tarps from trees. We ask that you do not dig trenches on or around your site.

Smoking is not permitted within of any of the parks public area or in the cabins – this includes the amenities, laundry, camp kitchens, playground, games and tv rooms and the outdoor firepit.

The supervision of your children is important for their safety and to ensure they do not disturb other guests.

Playground

Children and infants must be supervised by an adult at all times. Management will not be responsible for any injuries sustained and the use of facilities is at own risk, with parents/guardians entirely responsible for their children. Offensive or bad language will not be tolerated. Please be mindful of smaller children.

Camp Fires

If permitted, camp fires must be contained in the designated enclosures or approved fire pots only. Under no circumstances may fires be lit directly on the ground. Park management permission must be obtained before lighting any fires. Fires must be extinguished each evening. Firewood may be purchased from reception.

Pets

Pets are welcome within our campground sites and at managers discretion may be permitted in designated pet-friendly cabins.

Please keep the following guidelines in mind:

  • Guests must inform us at the time of booking if they are bringing pets, regardless of whether they are staying on a site or in a cabin.
  • Failure to notify us about pets when booking a cabin will result in a $50 cleaning fee, as pets must be allocated to designated pet-friendly cabins.
  • If staying in a pet-friendly cabin, pets are not allowed on couches or beds. Please ensure to bring your own pet bedding. We will request payment details to keep on file. If pets are found to have been on the beds and sofa or the cabin is left excessively dirty including excessive pet hair or damage, a $50 excess cleaning fee will be applied.
  • Pets should not be left unattended, they must be in a leash and kept under positive control by their owners at all times.
  • As a pet owner, you accept full liability for any injuries or damages caused by your pet while in our park.
  • Responsible pet ownership includes promptly cleaning up after your pet and ensuring all waste is disposed of appropriately.
  • Please refrain from using communal laundry facilities and sinks for pet-related cleaning or washing of pet items.
  • Pets displaying disruptive behaviour, excessive noise, or aggression toward people or other animals are not permitted within the park to ensure everyone’s enjoyment.
  • We kindly request that all guests adhere to our pet policy rules in the spirit of respect and consideration for others during their stay. The responsibility for controlling and managing your pet rests with you.
  • In cases where the park manager reasonably determines non-compliance with this policy or observes aggressive, dangerous, or destructive behaviour by your pet that adversely affects other guests’ well-being, they reserve the right to request your departure from the park, and no refund will be provided.

Valuables and personal goods

Whilst we will do our best to ensure a safe and secure environment, management will not be responsible for any damage or theft to your personal property.

Under no circumstances is washing cars, boats, motorbikes or any type of vehicle allowed in the park.